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Terms and Return Conditions

The following terms apply to the services provided through our website.

DAY TRIPS -

GENERAL TERMS AND CONDITIONS

  1. The duration of the tour is one day.
  2. Child discounts apply only to one child traveling with two adults.
  3. Our guide reserves the right to modify the itinerary while ensuring that the full program is completed.
  4. Tours are offered as a package, including transportation, itinerary, and guiding services; they cannot be separated.
  5. Every individual aged 2 and above is required to occupy a separate seat.
  6. Unused services such as transportation and sightseeing tours are non-refundable.
  7. Seat selection is not guaranteed at the time of reservation.
  8. The minimum number of participants required for the tour to proceed is 12 people. If this requirement is not met, Yeşil Sahil Turizm reserves the right to cancel the tour with at least 8 hours' notice before the departure time.
  9. If the tour is canceled within the specified time frame, Yeşil Sahil Turizm bears no liability, and participants are not entitled to compensation.
  10. The times stated in the itinerary are calculated based on normal weather and road conditions. Yeşil Sahil Turizm is not responsible for delays, and participants are not entitled to compensation for such occurrences.
  11. Yeşil Sahil Turizm is not liable for any locations that cannot be visited due to weather conditions before or during the tour. Participants are not entitled to compensation in such cases.
  12. Participants must be present at the designated pick-up points at the specified departure times. The maximum waiting time is 10 minutes. After this period, the vehicle will depart, and no refunds or rescheduling will be provided for late participants.

    *The departure time refers to the first departure point of the purchased tour.

CANCELLATION, REFUND, AND CHANGE PROCEDURES

For cancellations and changes made up to 48 hours before the tour departure time:

  • In case of cancellation, the full amount paid will be refunded without any deductions.
  • For changes:
    • If the new tour price is higher than the original amount paid, the difference will be charged.
    • If the new tour price is lower than the original amount paid, the difference will be refunded without deductions.

For cancellations and changes made between 24 - 48 hours before the tour departure time:

  • In case of cancellation, 65% of the total amount paid will be refunded to the customer.
  • For changes:
    • 35% of the total amount paid will be deducted, and the remaining amount will be transferred to the new tour.
    • If the new tour price is higher than the transferred amount, the difference will be charged.
    • If the new tour price is lower than the transferred amount, the difference will be refunded.

For cancellations and changes made between 15 - 24 hours before the tour departure time:

  • In case of cancellation, 50% of the total amount paid will be refunded to the customer.
  • For changes:
    • 50% of the total amount paid will be deducted, and the remaining amount will be transferred to the new tour.
    • If the new tour price is higher than the transferred amount, the difference will be charged.
    • If the new tour price is lower than the transferred amount, the difference will be refunded.

For cancellations and changes made less than 15 hours before the tour departure time:

  • No cancellations, refunds, or changes will be allowed under any circumstances.

A purchased tour may be canceled unconditionally within 2 hours (120 minutes) from the time of purchase.

For discounted or promotional tours, no cancellations, refunds, or changes are allowed.

 

IMPORTANT
Refunds for cancellations, returns, and changes are processed on the same day. However, due to intermediary bank procedures, it may take 3 to 10 business days for the refund to reach the recipient (depending on the bank or card type used for payment). If the payment is not transferred to the recipient within the specified business days, the recipient can contact us via our communication channels to obtain the refund reference number and follow up with their bank.

For Our Daily Tours:

  • No fee is charged for children aged 0 - 1.99 years. (If a seat is requested for a child in this age group, the fee for children aged 2 - 5.99 years will apply.)
  • Children aged 2 - 5.99 years receive a 20% discount.
  • Children aged 6 - 11.99 years receive a 10% discount.
  • Children aged 12 years and above are subject to the standard fare.

For passengers boarding from different locations, departure time details will be provided after the booking process.



OVERNIGHT TOURS

GENERAL TERMS & CONDITIONS

  • The duration of the tour varies depending on the purchased package.
  • Child discounts apply only to one child when accompanied by two adults.
  • Our tour guide may modify the itinerary if necessary, provided that the full program is completed.
  • Our tours include transportation, itinerary activities, accommodation, and guiding services as a package and cannot be separated.
  • Every individual aged 2 and above must have their own seat.
  • Unused services, such as transportation, sightseeing, or accommodation, are non-refundable.
  • Seat selection is not guaranteed at the time of reservation.
  • A minimum of 15 participants is required for the tour to proceed. If this number is not met, Yeşil Sahil Turizm reserves the right to cancel the tour by notifying participants at least 48 hours before the departure time.
  • Depending on the number of participants, the company reserves the right to use any of the listed transportation vehicles.
  • In the event of tour cancellation within the specified period, Yeşil Sahil Turizm holds no liability, and participants have no right to claim compensation.
  • Tour schedules are planned based on normal weather and road conditions. Any delays caused by unforeseen circumstances do not hold Yeşil Sahil Turizm accountable, and no compensation will be provided.
  • If certain sites cannot be visited due to weather conditions, Yeşil Sahil Turizm is not responsible, and no compensation is applicable.
  • Participants must be at their designated pickup location on time. The maximum waiting time is 10 minutes. If a participant fails to arrive within this timeframe, the vehicle will depart, and no refund or rescheduling will be possible. The participant’s rights to the tour will be forfeited.

(*) The specified departure time refers to the initial departure from the tour’s first pickup point.



CANCELLATION, REFUND, AND MODIFICATION POLICY

For Cancellations & Modifications Made:

✅ More than 21 days before the tour departure:

  • Cancellations: Full refund with no deductions.
  • Modifications:
    • If the new tour price is higher, the price difference must be paid.
    • If the new tour price is lower, the difference will be refunded without deductions.

✅ Between 14 - 21 days before the tour departure:

  • Cancellations: 35% of the total amount will be deducted, and the remaining amount will be refunded.
  • Modifications:
    • 35% of the amount paid will be deducted, and the rest will be transferred to the new tour.
    • If the new tour price is higher, the difference must be paid.
    • If the new tour price is lower, the difference will be refunded.

✅ Between 7 - 14 days before the tour departure:

  • Cancellations: 50% of the total amount will be deducted, and the remaining amount will be refunded.
  • Modifications:
    • 50% of the amount paid will be deducted, and the rest will be transferred to the new tour.
    • If the new tour price is higher, the difference must be paid.
    • If the new tour price is lower, the difference will be refunded.